Contact information

 

Contact Information

If you have any questions, concerns, or need assistance with your order, we’re here to help.

Email: molly@emzeedesigns.com
Business Name: EmZee Designs

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Customer Support Hours

Our support team is available:
Monday – Friday: 8am - 4pm (CST)
Saturday – Sunday: Limited availability

Messages received outside of business hours will be responded to on the next business day.

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Response Time

We aim to respond to all inquiries within 24–48 business hours. During peak seasons, response times may be slightly longer.

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Order Inquiries

When contacting us about an order, please include:

• Your order number
• Name used at checkout
• A brief description of your question

This helps us assist you as quickly as possible .

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Important Notes

• Please review our Shipping Policy and Return Policy before reaching out, as many common questions are answered there
• Sending multiple messages may delay response time, as it moves your request to the back of the queue
• We are a small business and appreciate your patience, especially during busy seasons

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Customization Questions

For questions about personalized items, please include all relevant details (names, numbers, colors, etc.) in your message so we can provide accurate guidance.